Privacy Policy

Last Updated: April 28, 2026

At The Doctor Schedule, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

1.1 Information You Provide

When you use The Doctor Schedule, we collect information that you provide directly to us, including:

• Account Information: Name, email address, password, and phone number
• Organization Information: Company name, business details, and organizational structure
• Staff Information: Names, contact details, and availability of staff members you add to the system
• Schedule Data: Work schedules, shifts, tasks, and assignments you create
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Communications: Messages, feedback, and support requests you send to us

1.2 Automatically Collected Information

When you access the Service, we automatically collect certain information, including:

• Usage Data: Pages viewed, features used, time spent on the Service, and interaction patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs, error reports, and system activity
• Cookies and Tracking: Session information and preferences stored through cookies and similar technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve the scheduling functionality
• Account Management: To create and manage your account and organization
• Communications: To send you notifications about shifts, alerts, updates, and service announcements
• Payment Processing: To process subscription payments and manage billing
• Customer Support: To respond to your inquiries and provide technical assistance
• Analytics: To understand usage patterns and improve our Service
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Legal Compliance: To comply with legal obligations and enforce our Terms of Service

3. Information Sharing and Disclosure

We do not sell your personal information. The Doctor Schedule does not share SMS data commercially with third parties for marketing purposes. We may share your information in the following circumstances:

3.1 Within Your Organization

Schedule data and staff information are shared with other authorized users within your organization or tenant account as necessary for the Service functionality.

3.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Cloud hosting providers (AWS through Laravel Vapor)
• Payment processors (Stripe)
• Email service providers
• Analytics services

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, such as:

• Court orders or subpoenas
• Requests from law enforcement or government agencies
• Protection of our rights, property, or safety
• Prevention of fraud or security issues

3.4 Business Transfers

If The Doctor Schedule is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or security purposes.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Data Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Service. Cookies are small data files stored on your device that help us remember your preferences and improve functionality.

Types of cookies we use:

• Essential Cookies: Required for basic Service functionality
• Performance Cookies: Help us understand how users interact with the Service
• Functional Cookies: Remember your preferences and settings

You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use some features of the Service.

8. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information to them.

9. Children's Privacy

The Doctor Schedule is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to these countries.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the contact information provided on our website. Our address is 1308 Selby Lane, Knoxville TN 37922 USA.